Gaya APA

1). Fitzsimmons, James. A., 2). Fitzsimmons, Mona .J.. (1998). Service Management. Operations, strategy, and Information technology.texbook Manajemen 1998rnSecond Edition ( Pemb ) (Second edition). New York :: The McGraw-Hill Companies, Inc.

Gaya Chicago

1). Fitzsimmons, James. A., 2). Fitzsimmons, Mona .J.. Service Management. Operations, strategy, and Information technology.texbook Manajemen 1998rnSecond Edition ( Pemb ). Second edition New York :: The McGraw-Hill Companies, Inc, 1998. texbook Manajemen.

Gaya MLA

1). Fitzsimmons, James. A., 2). Fitzsimmons, Mona .J.. Service Management. Operations, strategy, and Information technology.texbook Manajemen 1998rnSecond Edition ( Pemb ). Second edition New York :: The McGraw-Hill Companies, Inc, 1998. texbook Manajemen.

Gaya Turabian

1). Fitzsimmons, James. A., 2). Fitzsimmons, Mona .J.. Service Management. Operations, strategy, and Information technology.texbook Manajemen 1998rnSecond Edition ( Pemb ). Second edition New York :: The McGraw-Hill Companies, Inc, 1998. texbook Manajemen.