Gaya APA
james.a.fitzsimmons,moja.j. fitzsimmons. (1994).
SERVICE MANAGEMENT FOR COMPETITVE ADVANTAGE texbook MJ 1994 .
New York:
McGrawHill ,inc.
Gaya Chicago
james.a.fitzsimmons,moja.j. fitzsimmons.
SERVICE MANAGEMENT FOR COMPETITVE ADVANTAGE texbook MJ 1994.
New York:
McGrawHill ,inc,
1994.
.
Gaya MLA
james.a.fitzsimmons,moja.j. fitzsimmons.
SERVICE MANAGEMENT FOR COMPETITVE ADVANTAGE texbook MJ 1994.
New York:
McGrawHill ,inc,
1994.
.
Gaya Turabian
james.a.fitzsimmons,moja.j. fitzsimmons.
SERVICE MANAGEMENT FOR COMPETITVE ADVANTAGE texbook MJ 1994.
New York:
McGrawHill ,inc,
1994.
.