Gaya APA
JAMES A. FITZSIMMONS, MONA.J. FITZSIMMONS. (1997).
SERVICE MANAGEMENT. OPERATIONS, STRATEGY, AND INFORMATION TECHNOLOGY TEXBOOK MJ 1997 (JILID 2).
Boston ::
The McGraw- Hill Companies, Inc,.
Gaya Chicago
JAMES A. FITZSIMMONS, MONA.J. FITZSIMMONS.
SERVICE MANAGEMENT. OPERATIONS, STRATEGY, AND INFORMATION TECHNOLOGY TEXBOOK MJ 1997.
JILID 2
Boston ::
The McGraw- Hill Companies, Inc,,
1997.
.
Gaya MLA
JAMES A. FITZSIMMONS, MONA.J. FITZSIMMONS.
SERVICE MANAGEMENT. OPERATIONS, STRATEGY, AND INFORMATION TECHNOLOGY TEXBOOK MJ 1997.
JILID 2
Boston ::
The McGraw- Hill Companies, Inc,,
1997.
.
Gaya Turabian
JAMES A. FITZSIMMONS, MONA.J. FITZSIMMONS.
SERVICE MANAGEMENT. OPERATIONS, STRATEGY, AND INFORMATION TECHNOLOGY TEXBOOK MJ 1997.
JILID 2
Boston ::
The McGraw- Hill Companies, Inc,,
1997.
.