Gaya APA

1). Fitzsimmons, James. A., 2). Fitzsimmons, Mona .J.. (1998). Service Management. Operations, strategy, and Information technology. texbook Manajemen 1998 (Second Edition). New York :: McGraw-hill publishing,company,.

Gaya Chicago

1). Fitzsimmons, James. A., 2). Fitzsimmons, Mona .J.. Service Management. Operations, strategy, and Information technology. texbook Manajemen 1998. Second Edition New York :: McGraw-hill publishing,company,, 1998. Printed Book.

Gaya MLA

1). Fitzsimmons, James. A., 2). Fitzsimmons, Mona .J.. Service Management. Operations, strategy, and Information technology. texbook Manajemen 1998. Second Edition New York :: McGraw-hill publishing,company,, 1998. Printed Book.

Gaya Turabian

1). Fitzsimmons, James. A., 2). Fitzsimmons, Mona .J.. Service Management. Operations, strategy, and Information technology. texbook Manajemen 1998. Second Edition New York :: McGraw-hill publishing,company,, 1998. Printed Book.