Gaya APA

Macaulay. Steve Cook,. (1997). How to improve your Customer service. Kat meningkatkan pelaiyanan bagi pelanggan( texbook manajemen 1997 ) . Jakarta :: PT Gramedia,.

Gaya Chicago

Macaulay. Steve Cook,. How to improve your Customer service. Kat meningkatkan pelaiyanan bagi pelanggan( texbook manajemen 1997 ). Jakarta :: PT Gramedia,, 1997. Printed Book.

Gaya MLA

Macaulay. Steve Cook,. How to improve your Customer service. Kat meningkatkan pelaiyanan bagi pelanggan( texbook manajemen 1997 ). Jakarta :: PT Gramedia,, 1997. Printed Book.

Gaya Turabian

Macaulay. Steve Cook,. How to improve your Customer service. Kat meningkatkan pelaiyanan bagi pelanggan( texbook manajemen 1997 ). Jakarta :: PT Gramedia,, 1997. Printed Book.